1. Information We Collect
When you use CastingService, we collect the following types of information:
- Personal Information: Name, phone number, email address, and delivery address provided during registration or booking.
- Usage Data: Information about how you use our website and app, including pages visited, services viewed, and booking history.
- Location Data: With your permission, we collect your location to facilitate pickup and delivery services.
- Payment Information: We do not store credit card details. Payments are processed securely via cash on delivery or approved payment gateways.
2. How We Use Your Information
We use the information we collect to:
- Process and manage your laundry and cleaning bookings
- Contact you about your bookings, pickup and delivery schedules
- Send service updates, confirmations, and notifications via WhatsApp or SMS
- Improve our services and customer experience
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Staff & Drivers: Name, phone, and address are shared with our team to complete your booking.
- Legal Authorities: When required by law or to protect our rights.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is stored on secure servers and access is restricted to authorized personnel only.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and improve site functionality. You can disable cookies in your browser settings, although this may affect some features of our website.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data by contacting us.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or via WhatsApp notification.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- 📞 Phone / WhatsApp: +974 5004 8598
- ✉️ Email: support@castingcleaningservice.com
- 🌐 Website: castingcleaningservice.com
- 📍 Location: Doha, Qatar
Have Questions?
Our team is available 24/7 to answer your queries via WhatsApp or phone.